Last updated: October 18, 2026
This Refund Policy explains our approach to course purchases and refunds on chariacademy.org.
Each course may be purchased only once per student account. Once you have successfully purchased and been enrolled in a course, you will not be able to purchase that same course again.
As a general policy, once a course has been purchased and access has been granted, refunds are not available. Please review a course's description, curriculum, and any free preview material carefully before purchasing.
If your payment was successfully processed but you did not receive access to the course you paid for, this is treated as a technical failure, not a change of mind, and we will help resolve it - either by granting you access to the course or, where that isn't possible, refunding the affected payment. Contact technicalsupport@chariacademy.org with your payment/order reference and the course name as soon as possible so we can investigate. Outside of this specific situation, refunds will not be provided.
Where a refund is approved under Section 3, it is returned to your original payment method through the same payment partner used for the purchase (Stripe or PayPal). Processing typically takes 5–10 business days, depending on your bank or card issuer.
Where our payment partner charges a non-refundable processing fee on a transaction, that fee may be deducted from the refunded amount.
Student support: studentsupport@chariacademy.org
Technical / teacher support:
technicalsupport@chariacademy.org
General information: info@chariacademy.org